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You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
•
Case Manager at CSC: http://www.juniper.net/cm/
•
Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see http://www.juniper.net/support/requesting-support.html.
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Related
Documentation
Packing an EX2200 Switch or Component for Shipping on page 108•
• Packing an EX3200 Switch or Component for Shipping
• Packing an EX4200 Switch or Component for Shipping
• Packing an EX4500 Switch or Component for Shipping
• Packing an EX8200 Switch or Component
• Packing an XRE200 External Routing Engine or Component for Shipping
• Returning an EX2200 Switch or Component for Repair or Replacement on page 105
• Returning an EX3200 Switch or Component for Repair or Replacement
• Returning an EX4200 Switch or Component for Repair or Replacement
• Returning an EX4500 Switch or Component for Repair or Replacement
• Returning an EX8200 Switch or Component for Repair or Replacement
• Returning an XRE200 External Routing Engine for Repair or Replacement
Packing an EX2200 Switch or Component for Shipping
If you are returning an EX2200 switch or component to Juniper Networks for repair or
replacement, pack the item as described in this topic.
Before you begin, ensure that you have retrieved the original shipping carton and packing
materials. Contact your JTAC representative if you do not have these materials, to learn
about approved packing materials. See “Contacting Customer Support to Obtain Return
Materials Authorization for EX Series Switches” on page 107.
Ensure that you have the following parts and tools available:
•
Antistatic bag, one for each switch or component
•
Phillips (+) screwdriver, number 2
Copyright © 2010, Juniper Networks, Inc.108
Complete Hardware Guide for EX2200 Ethernet Switches
- Switches 1
- END USER LICENSE AGREEMENT 4
- Table of Contents 7
- Part 8 Compliance Information 10
- List of Figures 11
- Part 6 Returning Hardware 12
- Part 7 Safety Information 12
- List of Tables 13
- About This Topic Collection 15
- DescriptionTitle 16
- Software Topic Collections 16
- Downloading Software 17
- Documentation Symbols Key 18
- Documentation Feedback 19
- Requesting Technical Support 20
- Specifications 21
- EX2200 Switch Overview 23
- EX2200 Switch Models 24
- ValueDescription 25
- Additional 28
- Component Descriptions 31
- State and DescriptionColorLED 32
- Component Specifications 39
- DescriptionSignalPin 40
- Switches (continued) 48
- Site Preparation on page 33 51
- Site Preparation 53
- Chapter 4: Site Preparation 55
- GuidelinesSite Wiring Factor 56
- ToleranceDescription 57
- CHAPTER 5 59
- GuidelinesRack Requirement 60
- GuidelinesCabinet Requirement 61
- Cable Specifications 65
- Planning Power Requirements 67
- Figure 13: AC Plug Types 68
- Switch Components 69
- Installing the Switch 71
- Unpacking an EX2200 Switch 72
- Mounting an EX2200 Switch 73
- Rubber feet 75
- Mounting rack 77
- Mounting bracket 77
- Front panel 82
- Rear panel 82
- Baffle for PoE Models 82
- (EX2200-24P and EX2200-48P) 83
- Installing Switch Components 85
- Connecting the Switch 87
- Four-Post Rack 90
- Retainer clip 94
- Adjustment nut 94
- Management 95
- CONSOLE) on the device 96
- Through a Console Server 97
- Configuring the Modem 99
- Table 23: Port Settings 99
- CON or CONSOLE) on the 100
- Fiber-optic cable 102
- Transceiver 102
- CHAPTER 11 103
- 8. Click Next 111
- 11. Click Finish 111
- Removing Switch Components 113
- Routine Maintenance 121
- Returning Hardware 123
- Components 125
- Packing a Switch for Shipping 129
- Documentation 130
- Safety Information 131
- General Safety Information 133
- Radiation and Laser Warnings 141
- Class 1 Laser Product Warning 142
- Class 1 LED Product Warning 142
- Laser Beam Warning 143
- Information 147
- Jewelry Removal Warning 155
- Lightning Activity Warning 157
- Operating Temperature Warning 158
- Product Disposal Warning 159
- CHAPTER 18 161
- Compliance Information 169
- European Community 173
- United States 173
- FCC Part 15 Statement 173
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