Juniper Networks EX3200 Instrukcja Użytkownika Pobierz pdf (Strona 25)

Documentation Feedback

We encourage you to provide feedback, comments, and suggestions so that we can

improve the documentation. Send e-mail to [email protected] with the

following:

■ Document URL or title

■ Page number if applicable

■ Software version

■ Your name and company

Requesting Technical Support

Technical product support is available through the Juniper Networks Technical

Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support

contract, or are covered under warranty, and need post-sales technical support, you

can access our tools and resources online or open a case with JTAC.

■ JTAC policies—For a complete understanding of our JTAC procedures and policies,

review the JTAC User Guide located at

http://www.juniper.net/customers/support/downloads/7100059-EN.pdf .

■ Product warranties—For product warranty information, visit

http://www.juniper.net/support/warranty/ .

■ JTAC hours of operation—The JTAC centers have resources available 24 hours a

day, 7 days a week, 365 days a year.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online

self-service portal called the Customer Support Center (CSC) that provides you with

the following features:

■

Find CSC offerings: http://www.juniper.net/customers/support/

■

Search for known bugs: http://www2.juniper.net/kb/

■

Find product documentation: http://www.juniper.net/techpubs/

■ Find solutions and answer questions using our Knowledge Base:

http://kb.juniper.net/

■ Download the latest versions of software and review release notes:

http://www.juniper.net/customers/csc/software/

■ Search technical bulletins for relevant hardware and software notifications:

https://www.juniper.net/alerts/

■ Join and participate in the Juniper Networks Community Forum:

http://www.juniper.net/company/communities/

■

Open a case online in the CSC Case Management tool: http://www.juniper.net/cm/

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Juniper Networks EX3200 Instrukcja Użytkownika Strona 25