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Chapter 12
Contacting C
ustomer Support and
Returning Hardware
This chapte
r describes how to return the Services Router or individual components
to Juniper Networks for repair or replacement. It contains the following topics:
Locating Co
mponent Serial Numbers on page 175
Contacting Customer Support on page 178
Return Procedure on page 178
Packing a Ro
uter or Component for Shipment on page 179
Locating Component Serial Numbers
Before contacting Juniper Networks to request a Return Materials Authorization
(RMA), you
must find the se ri al number on the router or comp onent. To list the
router components and their serial numbers, e nter the following comman d- lin e
interface (CLI) command:
user@host> show chassis hardware
Hardware i
nventory:
Item Version Part number Serial number Description
Chassis 015810200500 J6350
Midplane RE
V 00 710-012339
System IO REV 00 710-012315 JX350 System IO
Routing Engine REV 00 710-012151 RE-J6350-3400
HW crypto Cr
ypto accelerator
FPC 0 FPC
PIC 0 4x GE Base
PIC
NOTE: In the sh
ow chassis hardware
command, the PIM slot number is reported as an
FPC numb er and the P IM number (always 0) is reported as the PIC number.
Most compone
nts also have a serial number ID label (see Figure 56) attached to
the component body.
Locating Component Serial Numbers 175
- Getting Sta 1
- End User License Agreement 3
- Abbreviated 5
- Table of Cont 7
- Installing a Servic 8
- Table of Contents ix 9
- Table of Contents 10
- Maintaining Se 11
- J-series Requ 12
- Table of C ontents 13
- Table of Contents xiii 13
- About This Gu 15
- Audience 16
- Document Conventions 16
- Related Jun 18
- About This Guide 19
- Documentation Feedback 20
- Requesting Support 20
- J-series Overview 21
- 2 J-series Overview 22
- Overview of J 23
- 4350 and J6350 Services 23
- System Overv 29
- Figure 1: Fr 30
- NOTE: The J4 31
- Ta b l e 6 33
- Midplane 34
- Routing Engine 34
- Boot Devices 35
- Front Panel 35
- Physical 36
- Interface Modules (PIMs) 36
- Power B utton and POWER LED 37
- STATUS LED 38
- ALARM LED 38
- RESET CONFIG Button 39
- Console Port 40
- AUX Port 40
- USB Port 40
- J4350 Power System 41
- J6350 Power System 41
- Cooling System 42
- Software Overv iew 43
- Kernel and Mi 44
- JUNOS S oftware Processes 44
- User Interfaces 45
- 26 Software Overview 46
- Physical Int 47
- 28 PIM Terms 48
- Field-Replaceable PIMs 49
- 30 Field-Replaceable PIMs 50
- GigabitEthernetePIMs 51
- 10/100/1000 52
- Function Color State Descript 53
- Field-Replaceable PIMs 33 53
- Dual-Port Serial PIM 54
- Dual-PortT1orE1PIM 55
- Dual-PortChannelizedT1orE1PIM 56
- Field-Replaceable PIMs 37 57
- S TATU S 58
- Figure 17: E3 PIM 59
- Color State Description 59
- Dual-Port Fa 60
- LINK/SPEED 60
- Table 20: LEDs 61
- 4-Port ISDN BR I PIM s 62
- Figure 20: ISDN BRI S/T PIM 63
- Figure 21: ISDN BRI U PIM 63
- ADSL PIM 64
- Table 23: L 65
- EDs for ADSL PIMs 65
- Label Color State Description 65
- 46 Field-Replaceable PIMs 66
- Table 24: LEDs 67
- 48 Field-Replaceable PIMs 68
- Services Rou 69
- CLI Overview 70
- Compariso 70
- User Interface Overview 51 71
- Before Yo 72
- UsingtheJ-WebInterface 72
- Starting the J-Web Interface 73
- J-Web Layout 73
- 54 Using the J-Web Interface 74
- Figure 25: J-Web Layout 75
- 56 Using the J-Web Interface 76
- J-Web Interface 77
- Description 77
- J-Web Sessions 78
- CLI Command Hierarchy 78
- 1. Establi 79
- CLI Operation 80
- CLI Configuration Mode 81
- CLI Basics 82
- Editing Keys 82
- Command Completion 83
- Online Help 83
- Table 28: help Commands 85
- CLI Command Description 85
- Environment 86
- Installing a Services Router 89
- Preparing fo 91
- Rack Requirements 92
- Rack Size and Strength 92
- Connection to 93
- Building Structure 93
- Fire Safety Requirements 93
- F ire Suppression 94
- F ire Suppression Equipment 94
- Power Gui 94
- Signaling Limitations 95
- Radio Frequ 95
- Electromagnetic Compatibility 95
- Router Power Requirements 96
- ItalyEurope UKChinaAustralia 97
- North AmericaJapan 97
- Network Cable Specifications 98
- ISDN Provisioning 99
- Site Prepara 99
- 80 Site Preparation Checklist 100
- Installing a 101
- Unpacking a J 102
- Connecti 105
- Chassis Grounding 106
- Connecting Power 106
- Connectin 106
- Connecting Power 87 107
- Grounding lugWasher 108
- –48 VDC and RTN 109
- Figure 34: Con 110
- Establishin 113
- Basic Connectivity Overview 114
- Router Identification 115
- Root Password 115
- Time Zone and System Time 115
- Built–In Ethe 117
- Management Access 117
- Before You 118
- RJ-45 cable 121
- Ethernet port 121
- RJ-45 rollover cable 122
- Console port 122
- Serial port 122
- 2. Power on the m 123
- 4. Configure th 123
- Connecting th 124
- Connecting t 124
- Configuring 125
- Table 35: Set 126
- Field Function Your Action 126
- Configurin 128
- Verifying Basic Connectivity 133
- What It Means 134
- Secure Web Access 135
- Secure We b Access Overview 136
- Before You Begin 137
- Generating SSL Certificates 137
- Configuring Secure Web Access 139
- Certificates 141
- JUNOScript over SSL 141
- Verifying Secure Web Access 142
- Autoinstallation 145
- Autoinstallation Overview 146
- Autoinstallation Interfaces 146
- Before Y 147
- Configuri 148
- Verifying Autoinstallation 149
- Licenses 151
- License Key Components 152
- Figure 38: Licenses Page 153
- Field Name Definition 154
- Deleting Lic 155
- Displaying Installed Licenses 157
- Displaying Lice 158
- Displaying I 159
- Contacting C 161
- Replacing an 163
- Components 163
- Tools and Parts Required 164
- Replacing a PIM 164
- Removing a PIM 165
- Installing a PIM 166
- Replacing PIM Cables 167
- Removing a PIM Cable 168
- Installing a PIM Cable 168
- Replacing Hardware Components 170
- 7. Slide the com p 172
- 9. Slide the 172
- Removing 173
- Removing the U 174
- SB Storage Device 174
- 3. Insert the USB 175
- 2. Attach a 176
- Remove Install 177
- POWER LED to turn off 178
- AC Power Supply Cord 179
- Removing an A 180
- Ejector 181
- Replacin 182
- POWER LED t 184
- Accelerator 187
- Remove screw 188
- Standoff 188
- Release clips 188
- Replacing an Air Filter 190
- Cover latches 191
- Air filter 191
- Filter cover 191
- CLI command: 192
- Ta b l e 4 6 d e s c r 192
- , or call 1-888-314-JTAC 193
- Returning Hardware 195
- PIM Seri 197
- Contacting Customer Support 198
- Return Procedure 198
- PackingaRo 199
- J-series Requirements and 203
- Specifications 203
- Network Cabl 205
- Connector Pinouts 205
- RS-232 DTE Cable Pinout 206
- RS-232 DCE Cable Pinout 207
- EIA-530A DTE Cable P inout 209
- EIA-530A DCE Cable Pinout 210
- V.35 DTE Cable Pinout 211
- V.35 DCE Cable Pinout 212
- X.21 DTE Cable Pinout 213
- X.21 DCE Cable Pinout 213
- Pin Signal 214
- RJ-45 Connec 215
- Console Port P inouts 215
- E1 and T1 RJ-48 Cable Pinouts 216
- )andoneforreceivingdata(RX) 218
- ISDN RJ-45 Connector Pinout 219
- Safety and Re 221
- Information 221
- Qualified Personnel Warning 224
- Preventing E 225
- Figure 57: Pl 226
- Power Sour 229
- OFF positi 230
- OFF position 230
- DC Power W irin 232
- DC Power Wir 233
- Grounded Equipment Warning 234
- In Case of Elec 235
- Multiple Pow 235
- Power Disconnection Warning 237
- TN Power Warning 238
- Telecommunica 239
- Installation 241
- Chassis Lifting Guidelines 241
- Ramp War ning 246
- Class 1 Lase 247
- Class 1 LED Pro 248
- Laser Beam Warning 249
- Maintenance 251
- Battery Handling Warning 252
- Jewelry Removal Warning 253
- Lightning Activity Warning 255
- Operating Temperature Warning 256
- Product Disp 258
- Agency Approvals 260
- Lithium Battery 261
- Compliance S 261
- 263
- Declaration of Conformity 263
- United States 264
- FCC Part 15 Statement 265
- FCC Part 68 Statement 265
- Index 247 267
- 248 Index 268
- Index 249 269
- 250 Index 270
- Index 251 271
- 252 Index 272
- Index 253 273
- 254 Index 274
- Index 255 275
- 256 Index 276
- Index 257 277
- 258 Index 278
- Index 259 279
- 260 Index 280
- Index 261 281
- 262 Index 282
- Index 263 283
- 264 Index 284
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